Refund Policy

100% satisfaction guaranteed. If you're unhappy in any way with your purchase we will make it right. Please contact us 24/7:, we’d be more than happy to help you sort your issue out and find the best solution for you! 

Order Modifications or Cancellation:
After your order has been placed, you have 24 hours to contact us: and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified since your order is custom printed.

For your attention:
Your order is custom printed just for you! we can’t be responsible for refunds or exchanges due to a mistake in the order or in the choice of the design or in error entering shipping address information. To help you in choosing the right size and product, we have made available a size chart and any other necessary information on each product page.

Damaged/Incorrect Order:
At Your Amazing Design, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. If it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at and one of our helpful support staff will issue  a reprint or a refund for you!

Order not received:
If your item has not arrived within 45 days after having ordered, contact us  through our mail :

If for any reason whatsoever you refuse to Accept the shipment, you no longer eligible for any compensation for The rejected shipment.

All orders placed during the months of November and December will not be eligible for replacement or refund until 60 days have elapsed. due to the high volume of import/export products coming in and out of each country. Especially during this type of season.

Countries whose delivery time is 50 days:

SA-Saudi Arabia






  for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).

Customer order errors:

The customer has 24 hours to change the order details. After 24 hours, errors in the order such as incorrect measurement or incorrect address registration are the responsibility of the customer only.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.

Free Size exchange policy Valid only for the same model and design.

Free Size exchange policy Valid only for high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons.


Customs duties Tax and charges: Are not included in our base price.
This is a shopper’s responsibility as each country has 
different Custom Duties and Laws of Taxation.

We advise you to check with your country's customs office to determine if there are additional costs.

German & UK costumers :  if your order is between 22-150 € - There is a possibility you will have to pay 19% import turnover tax, We advise you to check  the regulations with your country's customs office In order to avoid paying the tax - in cases of demand for payment of tax by the authorities It is your sole responsibility and no refund will be given.

In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

If a package is returned to sender by the shipping courier, 
We will reship the package to you agin.

Items in used condition are not eligible for refunds or 
exchanges. New and unused items that have been successfully 
received by customers within 30 days are eligible for returns or 
exchanges. Once 30 days have elapsed from the receipt of goods, 
refunds and exchanges will no longer be accepted.

To return your product, you should contact us : 

Refunds will be awarded after reduction shipping and handling costs.

Returns Shipment:
You will be responsible for paying for your own shipping costs for returning your item. Shipping must have Tracking number.

you will need to send clear picture of the product.

Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered


And after all that is said, we believe in the communication between people and always make sure you are satisfied and enjoy our unique products.

Leah & Ron