Refund Policy
yad - Your Amazing Design
100% satisfaction guaranteed. If you're unhappy in any way with your purchase we will make it right. Please contact us 24/7: support@youramazingdesign.com, we’d be more than happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation:
After your order has been placed, you have 24 hours to contact us: at support@youramazingdesign.com and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified since your order is custom printed.
Right of Withdrawal
If you wish to exercise your right of withdrawal, you may submit a withdrawal request using the Withdrawal Form available on our website
Withdrawal Requests
Customers may submit a withdrawal request using the Withdrawal Form available on our website.
Submitting a withdrawal request does not automatically cancel an order.
Each request will be reviewed individually in accordance with applicable consumer protection laws and the nature of the ordered products.
Where the statutory right of withdrawal does not apply (for example, made-to-order products that have already entered production), the request may be declined in accordance with applicable law.
Customers will receive confirmation that their request has been received, and we will respond as soon as reasonably possible.
Made-to-Order Products
All products sold by Your Amazing Design are made to order and produced specifically for each customer only after an order has been placed.
Because our products are manufactured individually for each order, they are considered made-to-order goods.
Under applicable consumer protection laws, including Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the statutory right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized.
Therefore, once production has begun, orders cannot be cancelled, withdrawn, or returned simply because the customer has changed their mind.
If you wish to cancel or modify your order, please contact us immediately after placing your order. If production has not yet started, we will make every reasonable effort to accommodate your request. However, once production has commenced, cancellation is no longer possible.
This does not affect your statutory rights regarding products that arrive damaged, defective, or incorrect. In such cases, please contact us within 14 days of delivery, and we will work with you to resolve the issue.
For your attention:
Your order is custom printed just for you! we can’t be responsible for refunds or exchanges due to a mistake in the order or in the choice of the design or in error entering shipping address information. To help you in choosing the right size and product, we have made available a size chart and any other necessary information on each product page.
Damaged/Incorrect Order:
At Your Amazing Design, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. If it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at
support@youramazingdesign.com and one of our helpful support staff will issue a reprint or a refund for you!
Order not received:
If your item has not arrived within 45 days after having ordered, contact us through our mail :
support@youramazingdesign.com
If for any reason whatsoever you refuse to Accept the shipment, you no longer eligible for any compensation for The rejected shipment.
All orders placed during the months of November and December will not be eligible for replacement or refund until 60 days have elapsed. due to the high volume of import/export products coming in and out of each country. Especially during this type of season.
Countries whose delivery time is 50 days:
SA-Saudi Arabia
AR-Argentina
BG-Bulgaria
SL-Slovakia
CL-Chile
RO-Romania
for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).
Customer order errors:
After your order has been placed, you have 24 hours to request a modification or cancellation by contacting us at support@youramazingdesign.com.
After this period, production may begin at any time. Once production has started, orders cannot be modified or cancelled because all products are made to order and produced specifically for each customer.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.
Free Size exchange policy Valid only for the same model and design.
Free Size exchange policy Valid only for high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons.
Customs duties Tax and charges: Are not included in our base price.
This is a shopper’s responsibility as each country has
different Custom Duties and Laws of Taxation.
We advise you to check with your country's customs office to determine if there are additional costs.
German & UK costumers : if your order is between 22-150 € - There is a possibility you will have to pay 19% import turnover tax, We advise you to check the regulations with your country's customs office In order to avoid paying the tax - in cases of demand for payment of tax by the authorities It is your sole responsibility and no refund will be given.
Returns:
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
If a package is returned to sender by the shipping courier,
We will reship the package to you agin.
Items in used condition are not eligible for refunds or
exchanges. New and unused items that have been successfully
received by customers within 30 days are eligible for returns or
exchanges. Once 30 days have elapsed from the receipt of goods,
refunds and exchanges will no longer be accepted.
To return your product, you should contact us :
support@youramazingdesign.com
Refunds will be awarded after reduction shipping and handling costs.
Returns Shipment:
You will be responsible for paying for your own shipping costs for returning your item. Shipping must have Tracking number.
you will need to send clear picture of the product.
Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
And after all that is said, we believe in the communication between people and always make sure you are satisfied and enjoy our unique products.
Leah & Ron
